FAQ
How soon can I get my order?
A: After we carefully pack your order, our designated courier will pick up the order from our warehouse. From that point, it takes approximately 2 working days for it to reach you. Please read our Shipping page for more information.
Why do you use designated couriers instead of SingPost?
A: To ensure your products are safely sent to you, we use trusted couriers to send your new VitaJuwel products to you. Tracking is also provided.
Will my bottle look identical to what's shown on your website?
A: Crystals are naturally unique, and they vary in size, colour and shape. Water can also magnify the gems in the pod inside.
Photographs are for illustration purposes and they may not accurately show the true colours of the crystal combinations.
Can I view the products in a showroom?
A: We do not have a showroom at this time.
Why lead-free glass?
A: Lead-free glass allows the unique vibration of the crystal blends to restructure your drinking water. This is not possible with normal glass or plastic.
Can I self collect?
A: We do not offer self collection.
Taxes & Duties for International Shoppers
A: All taxes and duties are borne by the buyer. Please check your local tax office to find out what the costs are.
What does it mean by Manufacturers Warranty?
A: We offer a 6 month manufacturers warranty on VitaJuwel products. If you notice a defect, please document the issue and highlight it to us by sending us an email using the order confirmation, or send us a What'sApp message on +6586932355.
Procedure for Claim: In the unfortunate and rare event that the product arrives broken.
A: Please open your order immediately, and report any issues within 1 working day. Please contact us using the confirmation email you received when placing the order, or What's App +65 8693 2355. Please include a clear photograph of the item next to the packaging, where the damage and packaging can be seen. Please read our Returns page for more detailed information.